At Florist Aldgate, we proudly stand behind our fresh flowers guarantee—serving households and businesses throughout Aldgate and the surrounding area. We carefully select the freshest blooms daily to ensure your floral gifts arrive looking beautiful and vibrant. Our team is dedicated to both quality and customer satisfaction, striving to maintain our reputation as Aldgate’s trusted local florist.
If your flowers arrive damaged, wilted, or not as described, please let us know as soon as possible upon receipt. We understand how disappointing this can be and are committed to resolving such issues quickly and efficiently. Please take a clear photograph of the item in question within 24 hours of delivery and reach out to our customer service team. This helps us assess the situation and find the best solution for you.
Every order from Florist Aldgate comes with a freshness window guarantee. Under typical conditions and with proper care, your flowers should remain fresh for a minimum of five days. If your flowers do not meet this standard, or if they prematurely wilt within this period despite following care instructions, you may be eligible for a refund or replacement. Our commitment is to ensure that every recipient enjoys the longevity and beauty of their arrangement.
Customer satisfaction is central to our service. If a problem arises with your order, we offer the following options:
Our team will discuss the best solution with you based on your specific concern. Please note, we may ask for photographs to help us understand the situation and improve our service.
Your feedback is highly valued, and we are here to listen. To register a complaint, please provide your order details and a clear description of the issue. Our customer support team will investigate and respond as promptly as possible—usually within 48 hours. We aim to offer fair and transparent resolutions to restore your trust in our service. Please be assured that every complaint is treated with the utmost seriousness and confidentiality.
Florist Aldgate is honoured to serve the local community, catering to both private homes and business premises nearby. We combine quality, care, and exceptional service to ensure your experience is second to none. Thank you for choosing us as your local Aldgate florist. If you have any concerns regarding your order, please reach out—we are here to help and want you to shop with confidence, knowing that fresh, beautiful flowers are always guaranteed.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
